still having email issues

DragonRyder · none Joined: 26 Nov 2005 Posts: 22 Location: U.S.A.

i have checked MX records.
i have checked POP records.
i have checked SMTP records.

i had the hosting service www.Virt-Host.com setup the email to send me everything no matter what it is. nothing and i do mean nothing gets blocked.

my old network Maximum-IRC even shows some of my current shells i use:
SearchIRC of Maximum-IRC

all i am trying to do is get an updated account with my new network name.

when i submitted my network this last time, i gave both my email address.

ryu@xeromem.com
ryu.dragonryder@gmail.com

i have not gotten an email in either one.

can any mods please help me resolve this issue as i would really like to get my network added to searchirc.

thanks
Ryu
XeroMem Network Owner

Jason · Posted: Dec 06, 2008 12:45pm Post subject:

Maillog shows nothing containing "dragonr"

I show an unsuccessful delivery from Nov 8th:
to=<ryu@www.xeromem.com>, stat=User unknown

Today I show a few errors to that address:

Dec 6 11:51:41 STARTTLS=client, relay=www.xeromem.com., version=TLSv1/SSLv3, verify=FAIL, cipher=AES256-SHA, bits=256/256

Dec 6 11:51:41 to=<Ryu@www.xeromem.com>, relay=www.xeromem.com. stat=Deferred: 451 Temporary local problem - please try later

You're the only one listed in mailq, so I assume it's isolated to your server.

DragonRyder · none Joined: 26 Nov 2005 Posts: 22 Location: U.S.A.

ryu.dragonryder@gmail.com was what i put in the second admin slot, since it wouldn't let me put it in the main one, as everything that goes to ryu@xeromem.com gets forwarded there.

i am showing my hoster this posting and letting him see whats going on as he also has access to my domain.

JohnM · none Joined: 07 Dec 2008 Posts: 2 Location: McDonough, GA

Jason,

I've been working with DragonRyder on this issue for quite some time. He's indicated that he's tried everything he could, and I've suggested he do other things as well. The portion of your maillog you've shown represents the exact cause of the issue.

The domain your server is trying to email includes the third-level (www) while the e-mail server only recognizes the second level. This could be an issue with the form submission, or it could be an issue with your server. For clarification, the e-mail should not go to the www address, but instead directl to xeromem. I'd elaborate a bit more, but because I've just registered, I'm unable to post anything resembling a URL.

If you have any quesitons, feel free to e-mail me directly. I've set this to auto-notify on response, so I'll get your comments here as well.

Thank you,

-John

Jason · Posted: Dec 07, 2008 3:13pm Post subject:

Yeah, looks like your email is misconfigured.

[root@dionysus ~]# echo "test" | mail ryu@xeromem.com

Dec 7 16:11:21 from=root, size=26, class=0, nrcpts=1, relay=root@localhost
Dec 7 16:11:21 to=ryu@xeromem.com, ctladdr=root (0/0), delay=00:00:01, xdelay=00:00:00, mailer=relay, pri=30026, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (mB7LBLoA003357 Message accepted for delivery)
Dec 7 16:11:22 STARTTLS=client, relay=www.xeromem.com., version=TLSv1/SSLv3, verify=FAIL, cipher=AES256-SHA, bits=256/256
Dec 7 16:11:22 to=<ryu@www.xeromem.com>, ctladdr=<root@dionysus.searchirc.com> (0/0), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=120326, relay=www.xeromem.com. [93.174.93.10], dsn=4.3.0, stat=Deferred: 451 Temporary local problem - please try later

Jason · Posted: Dec 07, 2008 3:14pm Post subject:

# dig mx xeromem.com

; <<>> DiG 9.3.4-P1 <<>> mx xeromem.com
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 48292
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;xeromem.com. IN MX

;; ANSWER SECTION:
xeromem.com. 3407 IN CNAME www.xeromem.com.

DragonRyder · none Joined: 26 Nov 2005 Posts: 22 Location: U.S.A.

if my email is "misconfigured" then how exactly am i getting emails from everyone else except you?

Jason · Posted: Dec 07, 2008 7:37pm Post subject:

No idea. On the other hand, out of the thousands of emails sent daily, you're the only one with an issue :)

You have your xeromem.com domain as a CNAME (alias) to www.xeromem.com. So if you aren't configured to receive email at www.xeromem.com, this might be the problem.

I don't dig too much into email issues since I set it up once and it just runs usually.

DragonRyder · none Joined: 26 Nov 2005 Posts: 22 Location: U.S.A.

just to see if things are "misconfigured" i changed:

@ www.xeromem.com cname

to

@ xeromem.com cname

and still no email from your site.

Jason · Posted: Dec 08, 2008 6:04pm Post subject:

; <<>> DiG 9.3.4-P1 <<>> mx xeromem.com
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 54199
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;xeromem.com. IN MX

;; ANSWER SECTION:
xeromem.com. 3600 IN MX 10 mail.xeromem.com.

;; Query time: 94 msec
;; SERVER: 208.67.220.220#53(208.67.220.220)
;; WHEN: Mon Dec 8 19:02:36 2008
;; MSG SIZE rcvd: 50

...

Dec 8 19:03:09 STARTTLS=client, relay=mail.xeromem.com., version=TLSv1/SSLv3, verify=FAIL, cipher=DHE-RSA-AES256-SHA, bits=256/256
Dec 8 19:03:10 to=<ryu@xeromem.com>, delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=120322, relay=mail.xeromem.com. [217.160.247.201], dsn=2.0.0, stat=Sent (ok 1228780990 qp 20944)

Looks like it works

JohnM · none Joined: 07 Dec 2008 Posts: 2 Location: McDonough, GA

You know.. One of these days, I'll learn to tell my clients to stop using other dns management systems. Had the domain been set up through the Control Panel I provide, there would never have been this issue. I've gone in directly and modified the clients' dns settings as managed through their registrar. I've corrected what should never have been done, and addressed this on more than one level. At this time, you should be able to access and send e-mails to xeromem [dot] com without any issues. To test this, I've issued the exact same commands you issued with the following output (from a second server):

REMOVED -- your anti-URL wouldn't let me post it, which is kinda odd since there weren't any URLs in it...

DragonRyder, you should now be able to register with SearchIRC with ease. Jason, thank you for assisting and pointing this issue out to me. I'll handle this conversation with my client directly from this point forward. Should you have any questions, comments, or concerns, please let me know.

Thank you,

-John

DragonRyder · none Joined: 26 Nov 2005 Posts: 22 Location: U.S.A.

Thanks John - i thought i had set it the way i was supposed to, i now see what i did wrong.

thanks jason for bearing with me.

12.08.08 7:44pm XeroMem Waiting to be processed

DragonRyder · none Joined: 26 Nov 2005 Posts: 22 Location: U.S.A.

about how long does the process step take?

EcKstasy · Lurker Joined: 23 May 2008 Posts: 178