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What Qualities are you looking for?
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Trixar_za
Eleet
Eleet


Joined: 10 Dec 2006
Posts: 624
Location: South Africa

PostPosted: Apr 15, 2009 5:54pm    Post subject: What Qualities are you looking for? Reply with quote

Here's a interesting question I've been wondering about the last few months, so would be nice to hear what you guys and gals think about it:

Which qualities do you look for when you have to pick new IRCops or IRC Admin, based on experience?
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PingBad
Post Whore
Post Whore


Joined: 05 Feb 2005
Posts: 3027
Location: New Zealand

PostPosted: Apr 15, 2009 5:59pm    Post subject: Reply with quote

Based on experience?

I'd look for a staff member with the experience to have the responsibility to handle the task[s] they've been assigned, the experience to know that they are not the be-all and end-all of anything, and most importantly the experience to know that while the rest of the users are guests on the network that they are not toys/have a right to digital privacy (think Landlord/Landlady vs. Tenant)
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Invisible
Idler
Idler


Joined: 26 Jul 2005
Posts: 280

PostPosted: Apr 15, 2009 6:16pm    Post subject: Reply with quote

I normally look for a sophisticated sarcastic attitude. This will most likely insure they do know what they are doing, and they will also most likely make me laugh if they have to ban people...

Code:
User Leaving: I AM A BAD MAN, I BE GLINED. I SHOULD NOT BAN EVADE CHANNELS!


That stuff makes me laugh, slightly unprofessional, but how many nets are run strictly professionally. It has the reason, and it's funny.

If you don't like that, the sophisticated sarcastic person will know how to be professional also.
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Phantom-Lord
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none


Joined: 04 Feb 2009
Posts: 2

PostPosted: Apr 16, 2009 4:55am    Post subject: Rapid IRC Network Reply with quote

[SPAM SPAM SPAM -PB]
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Trixar_za
Eleet
Eleet


Joined: 10 Dec 2006
Posts: 624
Location: South Africa

PostPosted: Apr 16, 2009 6:24am    Post subject: Reply with quote

I agree with you Invisible, a sense of humor is a must and ironically the best IRCops are normally the most sarcastic.

To add to PingBad's list, I'll say that the person should be able to make judgment calls and NOT be a rule-nazi. Sometimes there are times to deviate from the rules - for example when you have another network's IRCop coming over to talk diplomatically, then it's a BAD idea to kick them from your help channel for idling (and waiting to talk to somebody in charge) - that just creates tension between the networks. I also noticed that some rule-nazi's would bend the rules to suit themselves. So all in all, I prefer people that can think for themselves. Also I think the would-be IRCop should be good with the users and actually an active chatter themselves. Nobody wants a technical genius that never chats - lol
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Telume
none
none


Joined: 06 Jul 2007
Posts: 46

PostPosted: Apr 16, 2009 3:40pm    Post subject: Reply with quote

Personally, I've had bad experiences with people who've been on IRC for most of its life. It's not like I don't want it, but, I definitely would take someone who's newer than someone with 10+ years.

Why? Simply because they're not as arrogant. Don't get me wrong, I've opered with old timers who've been on IRC for a while and some of them are GREAT opers, but there are others who take things waaaaay too seriously.

In short: Experience is great, but, mellow out please.
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ButtaKnife
Newbie
Newbie


Joined: 26 Apr 2005
Posts: 93

PostPosted: Apr 16, 2009 4:19pm    Post subject: Reply with quote

When we consider bringing someone on staff for *any* position, we're not really concerned with what they know (an obvious exception would be if they wanted to help with development) but rather how they act. Can they be mature, even with a user cussing them out? We expect our staff members to be thick-skinned when it comes to interacting with others, so maturity and conduct are the key factors. We can teach the IRC knowledge, so that's not even a consideration.
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katsklaw
Guru
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Joined: 28 Jun 2004
Posts: 1614
Location: Somewhere you're not.

PostPosted: Apr 16, 2009 7:06pm    Post subject: Reply with quote

Telume wrote:
Personally, I've had bad experiences with people who've been on IRC for most of its life. It's not like I don't want it, but, I definitely would take someone who's newer than someone with 10+ years.

Why? Simply because they're not as arrogant. Don't get me wrong, I've opered with old timers who've been on IRC for a while and some of them are GREAT opers, but there are others who take things waaaaay too seriously.

In short: Experience is great, but, mellow out please.


While I agree with your observation and with the mellowing out. I have to explain why some are like that. It's mostly because IRC isn't what it used to be. There are new toys that help users as well as help abuse users. Many of the newer admins think these toys are "normal", they aren't. At least to the older admins. They are just as new as you (younger admin) are.

Older admins didn't have and thus don't need such toys and many think it's abusive, even when most of the younger admins see it as a great tool. It doesn't really take a lot of access to quiet down or remove a malicious user at all. Most of the time a simple mode change kills their mood. Even +m on the channel. You don't need all the fancy toys to deal with them. Less is more on many occasions and newer, younger admins don't understand that. Lets not forget that sometimes you younger admins need to mellow out too! Smile

Keeping users is your hardest task and losing them can be as simple as sending a global message. I'm dead serious .. I've had users complain about too many "stupid" globals and they were right. So you see,even the simple things you don't think of can result in a loss of users.

13+ years and still at it!

Signed,

One old IRC Admin


PS: ButtaKnife, I'm with you on that. Smile
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Trixar_za
Eleet
Eleet


Joined: 10 Dec 2006
Posts: 624
Location: South Africa

PostPosted: Apr 17, 2009 12:31am    Post subject: Reply with quote

Ok, from what was posted I will summarize the underlying points:

1.) When it comes to picking an IRCop or Admin, the defining factor is their attitude and temperament - This being a responsible, free-thinking, think-skinned and social person with a willingness to learn.

2.) All else can be taught and is the most preferred way to do it, because it lessens the chance of the would-be oper learning 'bad' habits like dependency on 'control' functions like sajoin or oper-override.

3.) Lastly experience is good, but is not always a reliable constant especially with the variety of IRCd's and Services packages to choose from.

I'll add to the above point - The thing about IRC is that there is always more to learn, with IRC clients, Servers and Services. It's probably why I keep coming back to it, because no other chat protocol does this or comes in so many flavours. I Love learning and I Love IRC because of it Smile
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Telume
none
none


Joined: 06 Jul 2007
Posts: 46

PostPosted: Apr 17, 2009 11:29pm    Post subject: Reply with quote

[quote="Telume"]
katsklaw wrote:
Telume wrote:
Personally, I've had bad experiences with people who've been on IRC for most of its life. It's not like I don't want it, but, I definitely would take someone who's newer than someone with 10+ years.

Why? Simply because they're not as arrogant. Don't get me wrong, I've opered with old timers who've been on IRC for a while and some of them are GREAT opers, but there are others who take things waaaaay too seriously.

In short: Experience is great, but, mellow out please.


While I agree with your observation and with the mellowing out. I have to explain why some are like that. It's mostly because IRC isn't what it used to be. There are new toys that help users as well as help abuse users. Many of the newer admins think these toys are "normal", they aren't. At least to the older admins. They are just as new as you (younger admin) are.

Older admins didn't have and thus don't need such toys and many think it's abusive, even when most of the younger admins see it as a great tool. It doesn't really take a lot of access to quiet down or remove a malicious user at all. Most of the time a simple mode change kills their mood. Even +m on the channel. You don't need all the fancy toys to deal with them. Less is more on many occasions and newer, younger admins don't understand that. Lets not forget that sometimes you younger admins need to mellow out too! Smile

Keeping users is your hardest task and losing them can be as simple as sending a global message. I'm dead serious .. I've had users complain about too many "stupid" globals and they were right. So you see,even the simple things you don't think of can result in a loss of users.

13+ years and still at it!

Signed,

One old IRC Admin


PS: ButtaKnife, I'm with you on that. Smile


I also agree with your observation, but, don't get me wrong I'm not new to the admining either, I've been at it for a while as well and though I do agree that new admins wave their powerstick around a bit too much. I also think its easier to mold the new ones into something desirable more than it is the older ones.

When I say this, I mean having them adapt to your network's way of life, every network is different and not everything will result in a loss of users, infact on my network something like what you described is actually welcome and a normal part of life on there.

I've been at it 6+ years and still going. I don't think I will ditch IRC any time soon or at all. It's the original IM application for me.
Oh and not that I mean admining, I've been on IRC for a liiittle longer than that (a decade to be exact)
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katsklaw
Guru
Guru


Joined: 28 Jun 2004
Posts: 1614
Location: Somewhere you're not.

PostPosted: Jun 06, 2009 6:59am    Post subject: Reply with quote

you hint at the old adage that you can't teach old dogs new tricks, which I really have to disagree with. You *can* teach them, they just have to be willing to learn.

As one such old admin, I find that some of the newer toys can be convenient and would have been useful for me 12 years ago as a services admin. However, most of the newer toys are just that .. toys or very abusive.

It's not always about old versus new. Many times it's about what we are used to and how we accept the changes. Some old timers may adapt better than others. Personally I find myself in the middle of the road. I'll explain, I really don't like Unreal that much in it's default configuration and if I ever use it again, it'll be toned down a lot. On the other hand I like Nefarious especially with X3 services. Combined they have nearly all of Unreal's features and toys. So it's not a matter of what features, but how the features work. In Unreal they bundle access into oper levels, Nef uses access flags and there are only 2 levels and even then those levels are cosmetic, oper and admin. They are just vanity labels. Unreal oper overrides allow for accidental channel mode changes, Nef doesn't .. you have to have the correct flags *and* issue a special command .. not just /mode like everyone else. So while the 2 setups have most the same features, I favor Nef/X3 far more than Unreal because of how they handle the access. I've also found that Nef/X3 are far more modern than unreal/anope is for the simple reason of how innovative X3's command set is .. but that's another story.

So in short I'm not opposed to new toys, I'm usually opposed to how they are deployed in the software.

PS: Sorry for replying to a stale thread, but I've been meaning to reply for some time, just hadn't got to it.
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dcraig
none
none


Joined: 12 Dec 2006
Posts: 5
Location: AfterNET

PostPosted: Feb 27, 2010 4:12am    Post subject: Reply with quote

I think people who are at least 20 years old and are apathetic about being opers tend to work out pretty well. Even better if they begrudgingly accept the job and would still enjoy hanging out on your network regardless of any oper status.
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mentor
Newbie
Newbie


Joined: 22 Jun 2004
Posts: 91
Location: San Diego, CA

PostPosted: Feb 27, 2010 5:15am    Post subject: Reply with quote

We've sort of taken the same approach described by ButtaKnife.

We're more concerned with how the person interacts with our users, not, to a degree, what they know about IRC or where they've held o-lines. If they are willing to learn, then we're willing to invest the time in teaching them. This is one of the reasons most of our new staff are already established users within our community.
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Trixar_za
Eleet
Eleet


Joined: 10 Dec 2006
Posts: 624
Location: South Africa

PostPosted: Feb 27, 2010 8:42am    Post subject: Reply with quote

dcraig wrote:
I think people who are at least 20 years old and are apathetic about being opers tend to work out pretty well. Even better if they begrudgingly accept the job and would still enjoy hanging out on your network regardless of any oper status.

Age isn't really big of a factor, I've known some 16 year olds that are pretty professional and in turn some 30 year olds that just go power crazy.

I find the best opers are those people that are good with people, have a mature manner and have a wicked sense of humor.
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Willaim
Idler
Idler


Joined: 27 Jun 2003
Posts: 321
Location: IRC

PostPosted: Feb 27, 2010 1:23pm    Post subject: Reply with quote

I hire within, that way I can train them how I see fit Wink
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